Returns & Exchanges

At Story Online, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 14 days of receipt, provided they are in their original condition with tags attached.

1

Initiate Your Request

Log into your account on the Story Online website, navigate to your order history, and select the items you wish to return or exchange to receive a return authorization.

2

Pack Your Items

Place the items securely in their original packaging, ensuring all designer tags, accessories, and labels are included and undamaged.

3

Choose Your Method

You can return your items for free at any Story physical boutique or use our door-to-door courier service for a small flat fee.

4

Receive Your Refund

Once our team inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing